State Farm® Insurance Agent James Chrisman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jake Kasper
November 4, 2024
"First time in a collision that resulted in a total loss of my vehicle. Thankfully no on was hurt to bad. I was not at fault and no ticket was given. Went to the office for help and was turned away, treated like an idiot, and told to file my claim online. Asked for follow up from James only to be told he would get back to me later in the week. The office staff then kept working at selling someone on the phone insurance for their watch collection while I sat without guidance or help. Once I purchased a new vehicle and updated my account my insurance didn’t really change much as expected. However the very next billing cycle my rates went up over 40% and no communication from the office as to why. So now I am here reviewing the services of James and his office staff. Shop around there are way more compassionate and hard working agents in the area. There is a reason James only has X amount of reviews yet has been in business for over ten years."
"Hi Jake. We are sorry about your total loss experience, and we are glad everyone was ok. We're sorry that you did not feel attended to in our office. We strive to help all our clients to the full extent, whether on the phone or in person, so I apologize for any wait that was incurred due to communication with other clients. As for the premium changes, those can be surprising, we agree. My team always does their best to warn clients of any financial adjustments when making policy changes, but that conversation can be missed if done online. My team is very dedicated to our clients and I'm sorry you did not feel that compassion. We appreciate your feedback and will continue to strive for growth as always. "
Jonathan Daniels
February 19, 2024
"I've been with James since my first home back in 2007. It has been a very good experience."
"Hi Jonathan, we appreciate your kind words so much. Thank you for sharing your experience!"
Fawn Curry
August 3, 2023
"I've been with James Chrisman insurance for over 20 years. They have always taken good care of me! Looking forward to another 20yrs!"
"Hi Fawn, thank you so much! We appreciate your business and appreciate you as a client. Thanks for spreading the word!"
Kendra Williams
September 16, 2021
"Always great!"
"Thx Kendra, we are always here to help."
Jonathan Hurlbut
December 2, 2020
"Good cut"
"Glad you like it, thanks for the 5 star review."
Rhonda Witt
May 15, 2020
"Be careful about using this agent. The customer sercice representative's that work in his office has very limited knowledge on how to change policies. When I called to complain that the policy was wrong, they only made excuses and when I express my extreme frustration they hung up on me and would not take my call again. There is even a longer story to this review. Just be careful."
"Sorry for your frustration, please give us a call and we can discuss."
Craig Poole
February 3, 2020
"Had a first meeting set up and we waited 13 minutes past the set time -- no hand shake and a very mild "o I am sorry". All he did was talk about himself and how hard he had to work. Give me a break we all work hard. He never once asked about what we were looking to insure and transfer-- 6 vehicles and 12 properties!!!. When we left he did not ask for any contact information to follow up on and obviously we have not been contacted. Horrible service."
"Sorry that you had that experience at another office. We are located across from Newport Market. We strive to provide our customers with a 5 Star experience."
Greg Cannell
August 26, 2019
"The kind of experience one would hope for when buying insurance."
"Greg, thanks for the 5 star review."
Archer Onouye
March 29, 2019
"James is a really cool dude. He LISTENS to you first then works with you closely with your policy. I would recommend this to all my friends."
"Archer, thanks for the review."